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Also on sons account but get texts to set up my own account to pay. Waited 2 1/2 hrs at at&t store only to be told to go to apple store. I need hands on since it is multiple issues I need help but no one cares. My new apple phone has 5-6 problem & my new iPad & phone aren’t compatible.

Apple store greenwich genius appointment how to#

See also: How to Cancel Your iTunes (apps, iTunes Store, iBooks, etc) Purchases If your device needs a hardware repair, the Genius will discuss with you regarding your repair options. Your Genius Bar appointment may last about 15 minutes.

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Make sure that you know your Apple ID password (you may have to turn off Find My).Īnd lastly, do not forget to bring your ID with you. You may also be asked for your sales receipt. For example, if you are having issues with your Mac, bring all of the accessories such as your mouse, keyboard. Make sure to bring all of the hardware (that you are having issues with) with you. Do not forget to back up your data (you can use iCloud). How to prepare for your appointmentīefore your appointment, you may want to prepare for your appointment. Make sure you back up your device before going. You can easily cancel or reschedule it if you want to. Apple will also send you a confirmation email. Now you have your Genius Bar reservation.

Then your reservation will be confirmed.

Find the closest Apple Store that you want to go to. You can also browse all Apple retail stores.

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You can search by city, zip code, or name. You will be asked to enter your Apple ID and password.If you choose the “Topic is not listed” option, describe your issue, then click continue. Select Repairs and Physical and then select your issue or select the “The topic is not listed” option.For the purpose of this article, we will select the iPhone option. Select the device or the service that you need help with.

Scroll down and click Get hardware help.

Without downloading and installing an app, you can also get an appointment via Apple’s support web site. To make a new reservation, tap Find a storeĢ.

It will probably say “You don’t have any reservations”, since you are trying to make a reservation.

Tap Bring in for Repair and find a location and date and time and then tap Reserve.

Note that some problems will only let you receive support via phone calls or live chat sessions. For the purpose of this article, we selected iPhone X and then Repairs & Physical Damage and “Buttons not working”.

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Open the Apple Support app (if you do not have it, launch the App Store and download and install it – or click here).

iOS device / Apple Support App and Genius Bar appointments (the easiest way)

You can make a reservation via the Apple support web site.ġ.

There are two ways to make a Genius Bar reservation at an Apple Store: They can do repairs, but you have to pay for non-warranty services if your device is not covered by the Apple warranty, an AppleCare plan. Most of the services they provide are free. They can answer your questions, provide personal supports, and offers repairs. The main jobs of the Geniuses are to help Apple users with hardware and software. The Genius Bar employees, called Geniuses, are specially trained and certified Apple experts. When you have questions or need support for your Apple products, such as Mac, iPod, Apple TV, or iPhone, you can get expert advice and training at the Genius Bar in any Apple Retail Store. The Genius Bar is a hands-on technical support station located inside Apple’s retail stores. It seems that Apple wants to offer support mainly via online live chat or phone calls. Apple has made it a little bit difficult now. This article explains how you can make an Apple Genius Bar appointment.Īpple has recently changed how genius bar appointments are made. You can schedule a reservation time online before coming in.

In order to visit the Genius Bars, you may need to make a reservation. Employees of the Genius Bar, called Geniuses, specially trained to help customers with Apple hardware and software. This support is offered by the Genius Bar stations. You may have to bring your device to your nearest Apple Store.Īpple offers tech support inside every Apple Retail Store.

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However, you may need to get hands-on, personal support and help from an Apple expert, especially if you are having a hardware problem (like a cracked screen problem, water damage, etc). Some of the support options include (a) phone (b) live chat (c) email support. Do you have a problem or a question relating to your Apple products? Apple offers a variety of tech support options for its customers.